Phone Divert Set-Up - Call Answering

Diverting Your Phone To The Armchair Motor Service

The options for diverting calls are very flexible, from diverting all calls if the office is closed , diverting when there is an engaged tone or more typically diverting after say, 5 rings, if reception or call centre staff can’t pick up themselves. It is important to check that diverts are set up properly.

How Do Diverts Work?

You Control The Diverts

Armchair Motor customers have the facility to control their own diverts and can do this at any time, 7 days a week. Please remember that Armchair Motor are not able to control the diverts from our offices so you need to plan ahead when you wish to change the diverts.

Most small business systems will have analogue lines whereas larger business, like motor dealerships, are most likely to have digital phone systems. The divert process is different for each.

Diverting Digital Lines

If you have a digital phone system your phone maintainers will initially need to programme the diverts for you and then you will be able to control the diverts as required.

Diverting Analogue Lines

For Standard BT Lines

Either:

To divert calls after 5 rings dial: *61* then your own direct dial (DDI) divert number (e.g. 01264123456) and then press #. To remove this divert dial #61#

Plus... to additionally divert all calls when there is an engaged tone also dial: *67* then your own direct dial (DDI) divert number (e.g. 01264123456) and then press #. To remove this divert dial #67#

Or:

To divert all calls so that it goes straight to Armchair without ringing in your business first dial: *21* then your own direct dial (DDI) divert number (e.g. 01264123456) and then press #. To remove this divert dial #21#

       

 

Abby Huckins, Customer Relations Manager, Armchair Answercall Call Answering Service

Any Problems?

Phone Abby Huckins

Customer Relations Manager

01264 341600