Our Customers' Feedback

Armchair Motor has supported many hundreds of motor dealership businesses since we launched in 2000. Many have been kind enough to give us permission to publish the comments they have made about us. Here is a selection from the feedback we’ve received. Just click on the logo.

Peter Cooper Volkswagen, Hampshire and Sussex

Peter Cooper Volkswagen, with 5 sites, is the leading Volkswagen dealership on the South Coast and were well aware that the reception desk at all locations had become increasingly busy. Armchair Motor now provides telephone overflow reception services throughout the dealerships.

"The back-up receptionists at Armchair have become an integral part of the Peter Cooper Volkswagen team."

Darren Cooper, Managing Director
www.petercoopergroup.co.uk

TW White & Sons, Surrey

"We have been using Armchair Motor for 3 years now with complete satisfaction. The overflow reception service has proven invaluable, giving us the peace of mind that every call if not captured by us will be answered quickly and professionally by Armchair ensuring the highest level of customer service.

I also have absolute faith that the Outbound calling team will deliver great results no matter what the campaign may be, from service & MOT bookings to specific sales events our customers will be contacted in a friendly and professional manner. All in all Armchair are the complete package and would be an asset to any Dealership"

Amy Patterson, Senior Marketing Executive
www.twwhiteandsons.co.uk

Porsche Centre Chester

"Armchair Motor have been working with us for the past 3 years covering Service & MOT reminders and special campaigns such as Winter Wheels and seasonal Health Checks. We have been delighted with the results and how they can tailor their service to meet our specific needs. I would recommend Armchair Motor to other Porsche Centres." Steve Hewitt, Aftersales Manager

Essex Auto Group

"We carried out some research and ultimately engaged with Armchair who not only demonstrated an excellent understanding of our own industry but had also recognised, achieved and maintained high customer satisfaction results.

Armchair is now an integral and important part of our customer service team assisting our staff and departments in obtaining complete satisfaction on our call answering.  Armchair not only provide day to day call overflow back up but also take complete control in the rare event of telephone connectivity failures or reduced staffing." Matt Brown, Marketing Director, Essex Auto Group
www.essexautogroup.com

Wessex Garages, Wales and South West

"Unfortunately, customers don't call when we want them to!! Armchair made the trial very straight forward and they delivered everything we agreed. The key point is how we then manage and deal with the information. At Wessex we have implemented a policy where the 'end of day' report has to be walked around the branch with staff confirming that those customers have been satisfied. It’s a great model and tells us so much about our customers and staff responses." Keith Brock, Managing Director
www.wessexgarages.com

Chrysalis Solmotive, Automotive Software Solutions, West Midlands

"As a provider of high end solutions Chrysalis Solmotive require a partner that mirrors our own corporate values and beliefs. In using Armchair for our outbound campaigns we are confident that the campaign will be managed correctly, with the highest level of professionalism. I would highly recommend Armchair as a valuable asset for any business." Paul Bennett, Sales Director
www.chrysalisloyalty.com

Mercedes Benz of Edinburgh

"At Mercedes-Benz of Edinburgh, we make a strong stand for customer service and always look for opportunities to improve every area of customer satisfaction. The Armchair overflow service provides accurate measurement of calls taken and works seamlessly as if the team were our very own staff. That’s why I am pleased to give my full recommendation to any business to use this system.
It’s an essential must have service." Graham Affleck, Market Area Director
www.mercedes-benzofedinburgh.co.uk

West London Motor Group

"The Armchair overflow team are committed to the excellent levels of customer service we at WLMG demand. They totally understand the importance of customer relationships which ultimately means they keep coming back, year after year. I would not hesitate to recommend the Armchair service and would go as far to say every dealership should use them!" Bob Feltham, Operations Director, West London Motor Group
www.wlmg.co.uk

Harwoods Land Rover

"Many of the changes faced by business today requires a partial or complete rethink of the fundamentals of their business, which very often leads us back to customers, loyalty, retention and service levels, as well as ensuring customers get real value. This often starts with communication. Few improvements in a business can have such an impressive impact on profitability, and sustained growth, as ensuring every call is answered. The Armchair service ensures that none of our customers have any issues getting through to Harwoods, 7 days a week." Glyn Woodage, Chief Executive
www.harwoods.uk.com/landrover

Livery Dole, Mitsubishi Dealership, Devon

"It’s often too easy in these challenging economic times to make cuts in spending on improved customer service, but we know that investing in exceptional customer service means we’re investing in the future of Livery Dole. Our company thrives on its reputation for service, which is why we only trust Armchair to protect that reputation. The quality of the Armchair service is second to none and more than pays for itself." Nigel Clegg, Managing Director
www.liverydole.co.uk

Now Vauxhall, Motor Group, London

"The Armchair overflow receptionist service acts as if it’s our very own profit centre and an essential part of our ongoing success. No dealership should be without this indispensable system, which also plays a major part in our customer retention." Jon Taylor, Managing Director
www.nowvauxhall.co.uk

Southampton Audi

"The service received from your team has been fantastic." Chris Nixon, General Manager
"Thank you so much Armchair – you really have changed my life." Lisa Kendrick, Receptionist

Windrush Volkswagen, Berkshire

"The Armchair service has played a massive part in strengthening our business and given us a leading edge over our competitors. The 7-day service, which includes late opening until 8.30pm, Monday to Friday, is certainly helping to build a great reputation with our customers and enhances the Windrush brand. Knowing we have no issues with customers getting through on the phone gives us the peace of mind to get on with our core business focus." Tim Attwood, Dealer Principal
www.windrush.co.uk

North Oxford BMW

"As an Authorised BMW Dealer, we offer the highest possible standards of service and expertise. We are committed to all of our customers at all times, whether they are dealing with our experienced sales team or with our excellent service department. To manage these standards we employ Armchair Motor Outbound to carry out courtesy calls to all of our customers to ensure we have met their expectations and score 100% satisfaction! Having the reassurance of Armchair Motor Outbound’s professional approach, working quietly in the background to look after our customers, gives us peace of mind and ensures we meet our commitments as an Authorised BMW Dealer." Paul Haines, Service Manager, North Oxford BMW
www.northoxfordbmw.co.uk

Hunters Land Rover, Surrey

"We used Armchair for outbound Service & MOT reminder calls and were extremely pleased with how the team have integrated with our Service Department. We had the reassurance and peace of mind knowing that every customer is contacted professionally giving an excellent extension to our own extremely busy Service Team." Malcolm Roberts, Hunters Land Rover Guildford
www.hunters.guildford.landrover.co.uk